Shipping & Returns

Delivery 

Shipping

All shipping is done thru the United States Postal Service, Priority Mail in the US and Global Post for international shipments.

Returns

Products can be returned for exchange or refund within 7 days of receipt. All products must be returned new, unused, and in a sellable condition with all of the original packaging, Opened packages may only be exchanged, refunds are only available if the item is faulty Modeltruckin.com, 24237 McHenry Rd. Saucier,MS. 39574 There is a $3.00 postage charge for exchanges. ($6.95 if an excluded item)

Damaged or Faulty Items 

If you receive a damaged/faulty decal sheet please contact us by email (jerry@modeltruckin.com) explaining the issue, Please provide you original order number and your full contact details.

When returning the item please include a covering letter, which should include the reason for returning the item, your full details, your order number and your returns number. We will then issue you a returns number and the return address.

Non faulty returns must be received within 7 days of receipt. We advise all customers to send parcels recorded delivery when returning items to us and obtain a proof of posting. Loss of parcel being returned is not our responsibility.

Delivery and Refund 

We will do are best to refund/replace all returns within 5 days of receiving your item.

What happens if we receive an item back because it is undeliverable?

Once in a while, we have a package returned to us because the couriers were unable to deliver it to you. We will attempt to contact you to establish a convenient re-dispatching date. Unfortunately we have to recharge you the shipping fee, as we get charged for returned parcels.

Due to a day job, our average dispatch times are approximately 3-8 days from placing your order (subject to stock) 
Working days are defined as Monday to Friday. There are no Sunday Deliveries.

Delivery - Out Of Stock & Special order Items 

If you have ordered an item that is Out Of Stock or a Special Order, Delivery times can vary depending on our suppliers stock, we place order every other day with our suppliers so out of stock items are normally received by our customers within 7 to 14 days, but usually quicker.

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